FAQ

Q: The hotkey does nothing when I press it

A: Check the following:

  1. VeryCapture is running in the background (look for the tray icon)
  2. The hotkey conflicts with another app (WeChat, QQ, and others also register global hotkeys)
  3. Try a different key combination in Settings

Q: Screenshots are not saved automatically

A: Check whether Settings → Screenshot save → Auto save is enabled. When it is off, click Save on the screenshot toolbar manually.

Q: OCR results are inaccurate

A: Try the following:

  1. Switch to online OCR (usually more accurate; configure an API key in Settings)
  2. Capture clear text and avoid blurry or very small fonts
  3. Set recognition language to match the text language

Q: Offline OCR does not work

A: Check these items in order:

  1. Pro edition: offline OCR requires VeryCapture PRO and Use offline OCR engine under Settings → Api Keys → Other settings
  2. Model folder: confirm a model/ folder exists under the app directory (not models/)
  3. Model files: model/ must contain these four files with exact names:
model/
├── PPOCRv6_mobile_det.param
├── PPOCRv6_mobile_det.bin
├── PPOCRv6_mobile_rec.param
└── PPOCRv6_mobile_rec.bin
  1. Location: model files must be in the model/ folder next to VeryCapture.exe

If files are missing or named incorrectly, reinstall from the full package. See OCR Text Recognition for more details.

Q: Long screenshot stitching is misaligned or overlapping

A: Keep these points in mind:

  1. Scroll slowly and evenly. Do not scroll too fast
  2. Select an area with distinctive content. Avoid solid-color backgrounds
  3. Make sure the capture area has enough texture. Solid colors and gradients are hard to match

Q: Video recording has no sound

A: Choose the correct mode under Settings → Recording → Audio mode:

  • To record sound from the computer (videos, games) → choose Video + system audio
  • To record microphone input → choose Video + microphone

Q: What should I do if the app crashes?

A: When VeryCapture crashes, it saves a crash log (.dmp) in the crash/ folder under the install directory. Include that file when contacting support.

Q: How do I fully quit the app?

A: Clicking the close button on the main window minimizes to the tray by default; it does not quit the app. To exit completely, right-click the tray icon → Exit.

For more help, contact official support.